How to reduce chlorine levels and pH of my pool?

We just bought a pool and thought we have the right chemicals and followed the instructions "T" can be said and done research and talked to a couple of shops in the pool. We can not achieve our level Chlorine and pH pool chlorine is 10 according to our test strips and a pH of 8.0 according to the strips. The water is cloudy green too. We all want to go swimming, I can not, because we know that water is not safe. Please can someone help me!

Take a pitcher of water in your pool in a pool and spa store, they will see and advise what you need. Call a pool of qualified candidates is also a good idea, that will show you how to maintain your pool properly.

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